Shipping and returns

Our Delivery Partner

All orders are shipped through Ozone Express, a trusted Moroccan delivery network with nationwide coverage.

Delivery Timeframe

Ozone Express guarantees delivery within 24 hours across Morocco once your order has been dispatched. Orders are typically processed and handed to the carrier on the same day or the next business day after your purchase.

Delivery times may vary slightly for remote areas. If your order hasn't arrived within the expected timeframe, please reach out to us and we'll follow up with Ozone Express on your behalf.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location. You will see the exact shipping fee before confirming your order — no surprises.

Tracking Your Order

Once your order is shipped, you can track it in real time directly on the Ozone Express website using your tracking number.

Track your parcel at: ozonexpress.ma

Payment on Delivery

We offer cash on delivery (paiement à la livraison) — you pay directly to the Ozone Express delivery agent when you receive your parcel. No need to pay online in advance if you prefer not to.

Important Shipping Notes

• Please make sure your delivery address and phone number are correct when placing your order — the courier will contact you before delivery.
• We are not responsible for delays caused by incorrect addresses or unavailability of the recipient.
• If a parcel is returned to us due to an incorrect address or failed delivery, re-shipping costs will be charged to the customer.

Our Return Policy

We want you to be happy with your purchase. If something isn't right, you have 7 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the product must be:

• In its original packaging.
• Unused and in the same condition you received it (except if defective).
• Accompanied by proof of purchase.

How to Request a Return

Don't send anything back without contacting us first. Here's how the process works:

Defective or Wrong Items

If you received a defective product or we sent you the wrong item, we take full responsibility. In this case:

• We will cover the return shipping cost.
• You will receive a replacement or a full refund — your choice.

70mai Warranty Claims

All 70mai dashcam products come with a 1-year manufacturer's guarantee against manufacturing defects under normal use conditions. Warranty claims are handled separately from standard returns.

To submit a warranty claim, contact us with your proof of purchase and a description (or video) of the issue. We will assess the claim and get back to you as soon as possible.

Non-Returnable Items

The following cannot be returned:

• Items returned more than 7 days after delivery.
• Items that have been used, installed, or are not in their original packaging.
• Items damaged by the customer after delivery.