Privacy Policy EN

Who We Are

Roh Accessoires is a small car accessories retailer based in Casablanca, Morocco. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when visiting or purchasing from our website.

What Data We Collect

Since we operate with guest checkout (no accounts needed), the only personal data we collect is what you voluntarily provide when placing an order:

• Full name
• Delivery address
• Phone number
• Email address (if provided for order confirmation)

We do not collect payment card details directly — this is handled securely by our payment processor.

How We Use Your Data

We use the information you provide solely to:

• Process and fulfill your order.
• Contact you regarding your order (delivery updates, issues).
• Handle warranty claims or after-sales support.

We do not use your personal data for marketing, profiling, or any purpose beyond completing your purchase and providing support.

Analytics & Tracking Tools

To understand how visitors use our website and improve their experience, we use two analytics tools. These tools may collect anonymized data about your visit through cookies and similar technologies:

These tools do not give us access to your name, address, or any personally identifiable information from your order. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Essential cookies: Required for the website to function (e.g., keeping items in your cart).
• Analytics cookies: Used by Google Analytics and Meta Pixel as described above.

You can manage or disable cookies at any time through your browser settings. Disabling cookies may affect some features of the website.

Data Sharing & Third Parties

We do not sell, rent, or share your personal data with any third party for commercial purposes. The only parties who may access your data as necessary are:

• Delivery carriers: We share your name and address only with the courier responsible for delivering your order.
• Payment processors: Your payment details are handled directly and securely by our provider — we do not see or store your card information.

That's it. We do not work with data brokers, advertising networks, or any other third parties.

Data Retention

We retain your order information only for as long as necessary to fulfill your order, handle any warranty claim, or comply with our legal obligations under Moroccan law. Once your order is complete and the support period has ended, we do not actively use your data for any purpose.

Your Rights

You have the right to:

• Ask us what personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data (where legally possible).

To exercise any of these rights, simply contact us by email or WhatsApp and we'll respond promptly.

Data Security

We take reasonable technical measures to protect the personal information you share with us. Our website uses HTTPS encryption. We do not store sensitive payment information on our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.